Job Description

The Technology Support Specialist is responsible for providing office based, customer-centric support and insightful advice. As well as problem solving technical problems, the Tech Lounge creates and delivers one-to-one and group training sessions. The role is permanently based in the Tech Lounge at our London Offices. The Tech Lounge service is focussed on customer experience for PwC people. We provide a central location for IT engagement, education and innovation.

Essential Criteria

In this role, the successful candidate will;

Deliver customer centric support that creates positive and valuable experiences
Maintain an innovative technology focussed environment where customer satisfaction is as at the forefront of everything we do
Troubleshooting hardware and software used by the firm
Create and deliver innovative one-to-one, group and virtual training events that are focussed on our customer’s use of technology
Engage with other PwC teams on new technologies, ensuring the Tech Lounge is always prepared
Have a friendly and approachable manner that is customer focussed
Provide feedback and suggestions for improvements to the wider customer experience
Establish strong working relationships with customers at all levels
Proactively anticipate, identify and resolve problems, applying knowledge in complex and challenging situations
Effectively communicate and share technical information to audiences at all levels of the firm
Build a strong culture of change and innovation within the Tech Lounge
Work to a shift timetable to cover core hours as this is an onsite role that will be rotated between both London Offices

Requirements

Experience of delivering excellent customer satisfaction
Technical interest in Windows, MacOS or mobile OS
Enthusiastic around technology and innovation
Effective problem identification and solution skills
Strong team player and collaborator
Ability to work from both London offices
Legal authorisation to work in the UK
Fluent in written and spoken English
Flexibility to work from different PwC offices and offsite locations where required

Desirable Criteria

Experience in delivering a technical support service
Technical expertise [Windows, MacOS, Mobile]
Experience in an education or training role

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The Skills We Look For

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The Deal

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Our commitment to you

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Application support

If you’re a person with a disability, if you’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we’ll be happy to make reasonable adjustments to our processes for you. Learn more.

Business Solutions

Quick response

Required Knowledge

• K0004   Knowledge of cybersecurity and privacy principles.
• K0116   Knowledge of file extensions (e.g., .dll, .bat, .zip, .pcap, .gzip).
• K0224   Knowledge of system administration concepts for operating systems such as but not limited to Unix/Linux, IOS, Android, and Windows operating systems.
• K0247   Knowledge of remote access processes, tools, and capabilities related to customer support.

Required Skills

• S0039   Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
• S0058   Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system.

Required Abilities