Job Description

About the job
We are recruiting a Systems Specialist (Azure)

The Main Purpose Of The Job

Configuring and managing servers of mainly MS operating systems and related tasks in Azure and be involved with planning new deployments of hyper-visor systems in a client's environment by ensure the correct specifications and recommendations for the solution is provided.

Qualification Required

Senior Certificate – Grade 12
MCSE MCTIP
A+, N+
ITIL Foundation V3/4
HyperV/VMWare certifications
Microsoft Azure Administration/Azure Developer Associate

Preferred Qualifications

Cloud technology certifications (preferably AZURE)
Technical IT Qualification
HP/Dell/EMC Hardware Data Centre Certifications

Experience Required

8+ Years OS and VMWare/HyperV experience
3+ Years OS support in an Azure environment
8+ Years IT Experience

Duties/Responsibilities

Ensure all systems are online, accessible and operating under correct load parameters defined by the client and operational team.
Complete and distribute the Daily Check reports across all supported environments.
Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame.
Strong problem-solving skills – will be required to take the lead in a situation where there is a major outage
Limit the number of recurring/reopened calls to ensure that the user is satisfied with the service provision.
Monitoring and responding to alerts generated by the monitoring systems.
Managing remediation of calls within client-defined SLA.
Ensure that no calls are over 10 working Days. Ensure that all calls over 10 working days are escalated to ensure closure. All calls to be regularly updated correctly with relevant details.
Ensure that all deadlines are met in accordance with the deadlines set.
Adhere to both the Change Management Process and Incident Management Process.
Provide input into the SLA documentation monthly
Assist in troubleshooting all the supported tooling software technologies.
Conduct comparison checks to ensure hyper-visor software version compliance in environments.
Conduct research on emerging products, services, protocols, and standards in supported operating systems.
Assessing client's infrastructure and applications against standards and best practice methods.
Performing the addition and removal of virtual machines in accordance with instructions given.
Configuring and managing user profile services / access roles on the hyper-visor.
Ensuring capacity management is adhered to for VM/Physical capacity.
Ensure security hardening policies are applied and updated as per the security policies of the client.
Ensure patch compliance levels are adhered to and assisting with troubleshooting of patch failures.
Assist in planning new deployments of hyper-visor systems in a client's environment by ensure the correct specifications and recommendations for the solution is provided
Audit a client environment to ensure that it continuously meets standards and best practices

Work Environment

Onsite

Physical Demands

Normal physical demands can be expected of the job, including bending, sitting, lifting

Travel

Own Vehicle

Desired Skills

Systems Analysis
Complex Problem Solving
Programming
C#
Java
SQL
HTML

Quick response

Required Knowledge

• K0004   Knowledge of cybersecurity and privacy principles.
• K0130   Knowledge of virtualization technologies and virtual machine development and maintenance.
• K0158   Knowledge of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control).

Required Skills

• S0016   Skill in configuring and optimizing software.
• S0073   Skill in using virtual machines. (e.g., Microsoft Hyper-V, VMWare vSphere, Citrix XenDesktop/Server, Amazon Elastic Compute Cloud, etc.).
• S0143   Skill in conducting system/server planning, management, and maintenance.
• S0151   Skill in troubleshooting failed system components (i.e., servers)
• S0155   Skill in monitoring and optimizing system/server performance.
• S0158   Skill in operating system administration. (e.g., account maintenance, data backups, maintain system performance, install and configure new hardware/software).

Required Abilities

• A0027  Ability to apply an organization's goals and objectives to develop and maintain architecture.
• A0034  Ability to develop, update, and/or maintain standard operating procedures (SOPs).
• A0062  Ability to monitor measures or indicators of system performance and availability.
• A0074  Ability to collaborate effectively with others.