Job Description

Reverside is a Global ICT company focusing on Digital Engineering, Integration, Cyber-Security, Cloud and Digital Transformation services with delivery centres in Johannesburg and Cape Town, South Africa and Gurgaon, India. Reverside has its Global Headquarter in South Africa and is a B-BBEE Level 1 IT consulting & services organization. Reverside was founded in 2006 and has since grown to a strong team of over 300+ consultants, serving more than 40+ active clients globally.

We are looking for a skilled Production Support Consultant with 3 years experience working with Compass to join our team.

Job Objectives

Provide support to business users in understanding the business processes and Compass system and related interfaces.
Running of batches, EFT payments and faxes via Finswitch.
Fixing of batch errors.
Processing of complex adjustments on application.
Offer first level support to application analysts.
End to end regression testing and sign-off of new development implementations
Configuration of new development in the production environment.
Reconstructions for cost analysis.
Calculations related to complex LBLA cases.
Testing of new functionality as well as regression testing on implementation.
On the job training for operational area when errors and cases received.

Qualifications And Experience

Thorough understanding of Compass system.
At least 3 years' experience transacting on Compass
At least 3 years' experience in a Financial Institution.

Job Related Knowledge And Skills

Problem Solving: Ability to identify root causes and process relevant information.
Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective.
Sense of urgency.
Ability to prioritise work.
Focus on Client Needs: Anticipate, understand, and respond to the needs of clients to meet or exceed their expectations.
Good work ethics.
Taking responsibility for tasks and driving it.
Ability to identify small but important things that have a big impact on the bigger picture.
Must be able to work under pressure.
Must be able to work overtime and weekends.
Excellent calculation ability
Full understanding of all the different products offered.

Competencies

Analysing and interpreting.
Organising and executing.
Supporting and co-operating.
Deadline driven.
A positive attitude.
Excellent verbal and written communication.
Collaborative and excellent people skills.
High degree of accuracy.
Good administration skills along with exceptional attention to detail.
Good analytical reasoning.
Creative problem solving ability.
Proactive and innovative.
Self-motivated and a team player.
Good judgment skills.
Committed, flexible and reliable.
Excellent time management skills.
Assertive.
High tolerance for stress.
Is approachable for help.

Desired Skills

Experience in Financial Institution
Experience transacting on Compass
Compass system

About The Employer

Reverside is a Global ICT company focusing on Digital Engineering, Integration, Cyber-Security, Cloud and Digital Transformation services with delivery centres in Johannesburg and Cape Town, South Africa and Gurgaon, India. Reverside has its Global Headquarter in South Africa and is a B-BBEE Level 1 IT consulting & services organization. Reverside was founded in 2006 and has since grown to a strong team of over 300+ consultants, serving more than 40+ active clients [URL Removed] - [URL Removed] - [URL Removed]

Quick response

Required Knowledge

• K0004   Knowledge of cybersecurity and privacy principles.
• K0053   Knowledge of measures or indicators of system performance and availability.
• K0088   Knowledge of systems administration concepts.
• K0109   Knowledge of physical computer components and architectures, including the functions of various components and peripherals (e.g., CPUs, Network Interface Cards, data storage).
• K0247   Knowledge of remote access processes, tools, and capabilities related to customer support.
• K0261   Knowledge of Payment Card Industry (PCI) data security standards.
• K0292   Knowledge of the operations and processes for incident, problem, and event management.
• K0302   Knowledge of the basic operation of computers.

Required Skills

• S0039   Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
• S0142   Skill in conducting research for troubleshooting novel client-level problems.

Required Abilities

• A0025  Ability to accurately define incidents, problems, and events in the trouble ticketing system.