Job Description

About the job
The Security Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.

Requirements

Requirements
Monitors client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identified the root cause of incidents and problems
Fulfill the full requests following agreed procedures
Provide telephonic or chat supports to clients when required
Execute approved maintenance activities including patching and configuration changes
Follow the required handover procedures for shift changes to ensure service continuity
Report and escalate incidents where necessary
Ensure the efficient and comprehensive resolutions of incidents and requests
Proactively identify opportunities for work optimization
Update existing knowledge articles or create new ones
Identify opportunities for work optimization including opportunities for automation of work request fulfillment, incident resolution and other general process improvement opportunities.
Qualifications

Bachelor’s degree in Computer Science, Electrical Engineering, or related field required
Diploma, degree or relevant qualification in IT/computing (or relevant proven work experience)
Entry level experience with troubleshooting and providing support required in network/data center/systems and storage administration
Fortinet NSE1-3
Linux LPI
Up to date and relevant ITIL certification
Cisco Certification
NSE 4/5/6
VMware Certified Professional vSphere
IP, WINS, DHCP, DNC, etc
MS Office, MS Outlook, Symantec Backup Exec, Symantec Endpoint Protection, Symantec System Recovery, Citrix Go-To-Assist.
MS Active Directory
MS Windows Server

Quick response

Required Knowledge

• K0001   Knowledge of computer networking concepts and protocols, and network security methodologies.
• K0004   Knowledge of cybersecurity and privacy principles.
• K0005   Knowledge of cyber threats an`d vulnerabilities.
• K0033   Knowledge of host/network access control mechanisms (e.g., access control list, capabilities lists).
• K0044   Knowledge of cybersecurity and privacy principles and organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).
• K0061   Knowledge of how traffic flows across the network (e.g., Transmission Control Protocol [TCP] and Internet Protocol [IP], Open System Interconnection Model [OSI], Information Technology Infrastructure Library, current version [ITIL]).
• K0157   Knowledge of cyber defense and information security policies, procedures, and regulations.
• K0179   Knowledge of network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth).
• K0205   Knowledge of basic system, network, and OS hardening techniques.
• K0324   Knowledge of Intrusion Detection System (IDS)/Intrusion Prevention System (IPS) tools and applications.
• K0332   Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.

Required Skills

• S0007   Skill in applying host/network access controls (e.g., access control list).
• S0077   Skill in securing network communications.
• S0079   Skill in protecting a network against malware. (e.g., NIPS, anti-malware, restrict/prevent external devices, spam filters).
• S0367   Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).

Required Abilities

• A0123  Ability to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).