Job Description

Requirements


Bachelor’s degree in Computer Science, Electrical Engineering, or related field
Entry level experience with troubleshooting and providing support required in network/data.
Center/systems and storage administration
Fortinet NSE1-3
Linux LPI
Up to date and relevant ITIL certification
Cisco Certification
Monitors client infrastructure and solutions.
Identify problems and errors prior to or when they occur.
Routinely identify common incidents and opportunities for avoidance as well as general opportunities
Investigate first line incidents assigned and identified the root cause of incidents.
Fulfil the full requests following agreed procedures.
Provide telephonic or chat supports to clients.

Quick response

Required Knowledge

• K0001   Knowledge of computer networking concepts and protocols, and network security methodologies.
• K0004   Knowledge of cybersecurity and privacy principles.
• K0005   Knowledge of cyber threats an`d vulnerabilities.
• K0033   Knowledge of host/network access control mechanisms (e.g., access control list, capabilities lists).
• K0058   Knowledge of network traffic analysis methods.
• K0061   Knowledge of how traffic flows across the network (e.g., Transmission Control Protocol [TCP] and Internet Protocol [IP], Open System Interconnection Model [OSI], Information Technology Infrastructure Library, current version [ITIL]).
• K0104   Knowledge of Virtual Private Network (VPN) security.
• K0179   Knowledge of network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth).
• K0205   Knowledge of basic system, network, and OS hardening techniques.
• K0332   Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
• K0334   Knowledge of network traffic analysis (tools, methodologies, processes).

Required Skills

• S0059   Skill in using Virtual Private Network (VPN) devices and encryption.
• S0077   Skill in securing network communications.
• S0121   Skill in system, network, and OS hardening techniques. (e.g., remove unnecessary services, password policies, network segmentation, enable logging, least privilege, etc.).
• S0124   Skill in troubleshooting and diagnosing cyber defense infrastructure anomalies and work through resolution.
• S0367   Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).

Required Abilities

• A0123  Ability to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).