Job Description

Job Title

NOC Monitoring Technician

LOCATION:

Stellenbosch

About Cyberlogic

Cyberlogic is a trusted Managed Solutions Provider focusing on optimising cloud infrastructure and cyber security. Our just cause is to enable digital transformation through delivering unquestionable value.

Our core capabilities are in IT leadership, security and cloud. We have over 27 years of experience in infrastructure and support services, adhere to ITIL best practices and hold a breadth of knowledge across various technologies and industries.

We believe our people are essential to our continued success and support career growth through our Go4Growth model which is aimed at encouraging our people to continuously contribute, learn, evolve and succeed.

Our Values

We challenge ourselves to be more AWESOME
We are driven to KEEP learning and EVOLVING
We look beyond symptoms to identify and RESOLVE ROOT CAUSES
We hold each other accountable through CANDID and constructive FEEDBACK
We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
We CARE deeply ABOUT the success of CYBERLOGIC
We FINISH WHAT WE START
We always GIVE OUR BEST even if it means putting in the hard yards
We KEEP THINGS SIMPLE

Purpose Of Position

Responsible for logging, actioning, and managing alerts created by the Cyberlogic monitoring systems. Performs the initial investigation and first-level troubleshooting. Prioritizes and escalates alerts, as necessary.

Key Responsibilities

Logging alerts generated by the Cyberlogic monitoring systems.
Routing alerts quickly and accurately in compliance with our SLA.
Performing first-level troubleshooting of alerts.
Identifying trends on incoming monitoring alerts.
Providing communication and status updates to team members and clients where necessary

Core Competencies

Following Instructions and Procedures
Analysing
Learning and Researching
Applying Expertise and Technology
Delivering Results and Meeting Client Expectations
Technical knowledge
Information gathering
Analytical skills

Key Requirements

Diploma IT Eng or equivalent
Network+
Microsoft Certification MCSA: Windows Server 2016
Strong experience in working with Operating Systems like Windows and Linux
Microsoft Azure Fundamentals
Experience with Autotask and/or N-Central
Knowledge of virtualization technologies such as VMware and Hyper-V
Network Operations Centre (NOC) Experience: Strong Understanding of NOC processes and the ability to work efficiently in a fast- paced environment.
1 years' experience in IT Customer Service environment

Desired Requirements

Attendance to all Cyberlogic provided training and technical workshops.
Completion of all training requirements for Cyberlogic tools and product suites.

Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location to deliver your best in terms of performance and productivity.

Quick response

Required Knowledge

• K0004   Knowledge of cybersecurity and privacy principles.
• K0005   Knowledge of cyber threats an`d vulnerabilities.
• K0034   Knowledge of network services and protocols interactions that provide network communications.
• K0041   Knowledge of incident categories, incident responses, and timelines for responses.
• K0042   Knowledge of incident response and handling methodologies.
• K0070   Knowledge of system and application security threats and vulnerabilities (e.g., buffer overflow, mobile code, cross-site scripting, Procedural Language/Structured Query Language [PL/SQL] and injections, race conditions, covert channel, replay, return-oriented attacks, malicious code).
• K0221   Knowledge of OSI model and underlying network protocols (e.g., TCP/IP).
• K0230   Knowledge of cloud service models and how those models can limit incident response.
• K0332   Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
• K0565   Knowledge of the common networking and routing protocols (e.g. TCP/IP), services (e.g., web, mail, DNS), and how they interact to provide network communications.

Required Skills

• S0078   Skill in recognizing and categorizing types of vulnerabilities and associated attacks.
• S0173   Skill in using security event correlation tools.

Required Abilities