Job Description

JET LUXE is a luxury travel brand responsible for revolutionising executive jet travel, launched in 2020, A global leader in executive aviation, JET LUXE is recognized for delivering flexible, best-in-class Luxury Travel Management solutions to customers worldwide. JET LUXE provides exceptional Aircraft Management, tailored-made travel, and Concierge Services. The company caters to an elite clientele. Including aircraft owners, VIPs, and operators of business jets for corporate, commercial, and personal air travel. From the palace to the aircraft to the destination, anything private jet travel requires, anywhere in the world, we can provide. See the world in Your Own Way.
We are seeking a highly skilled and motivated IT Support Specialist to join our team in our Dubai HQ. The successful candidate will be responsible for providing technical support and assistance to our staff on a daily basis, as well as helping with more complex IT issues. This position requires a good understanding of some advanced IT skills such as backend development and coding, as well as experience in helping an office with standard IT needs. The IT Support Specialist will work closely with our team to ensure that our systems are running smoothly, and any issues are quickly resolved.
Responsibilities:
o Provide technical support to our staff on a daily basis
o Respond to and resolve help desk tickets in a timely manner
o Troubleshoot hardware, software, and network issues
o Install and configure software and hardware
o Maintain accurate records of all support requests and resolutions
o Collaborate with our team to ensure that all systems are running smoothly
o Manage user accounts and access control
o Assist with the maintenance of servers and networks
o Write scripts and automate routine tasks
o Provide training to staff on the use of software and systems
o Assist with website development and upgrades

Requirements:
o Bachelor's degree in Computer Science or related field is preferred
o At least 3 years of experience in IT support, with a good knowledge of technical IT
o Excellent troubleshooting and problem-solving skills
o Strong knowledge of Windows and MacOS operating systems
o Familiarity with Zoho One is advantageous
o Experience with network and server administration
o Strong knowledge of cyber security and IT security
o Excellent communication and interpersonal skills
o Ability to work independently and as part of a team

If you are an experienced IT Support Specialist, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and the chance to work on the latest technology with a dynamic team of professionals.

Quick response

Required Knowledge

• K0001   Knowledge of computer networking concepts and protocols, and network security methodologies.
• K0004   Knowledge of cybersecurity and privacy principles.
• K0033   Knowledge of host/network access control mechanisms (e.g., access control list, capabilities lists).
• K0061   Knowledge of how traffic flows across the network (e.g., Transmission Control Protocol [TCP] and Internet Protocol [IP], Open System Interconnection Model [OSI], Information Technology Infrastructure Library, current version [ITIL]).
• K0167   Knowledge of system administration, network, and operating system hardening techniques.
• K0179   Knowledge of network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth).
• K0180   Knowledge of network systems management principles, models, methods (e.g., end-to-end systems performance monitoring), and tools.
• K0332   Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
• K0622   Knowledge of controls related to the use, processing, storage, and transmission of data.

Required Skills

Required Abilities

• A0161  Ability to integrate information security requirements into the acquisition process; using applicable baseline security controls as one of the sources for security requirements; ensuring a robust software quality control process; and establishing multiple sources (e.g., delivery routes, for critical system elements).
• A0165  Ability to manage Communications Security (COMSEC) material accounting, control and use procedure.