Job Description

About the job
Our Client


A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology.


Job Description


This position’s primary duty and responsibility is to provide training support and bespoke learning solutions to all internal and external stakeholders. The successful candidate will be responsible for Analysing training needs, Designing learning programmes, Implementing training, and Reporting on the impact of training to all stakeholders.


The position is based in Johannesburg, South Africa, working with international Clients and employees across all levels within the organization.


Duties and Responsibilities


Oversee global IT operations, drive improvement of end user satisfaction with IT systems and services
Create long-term operating strategy for the IT Operations Department identify, develop, implement ICT frameworks, standards, policies, procedures/ best practices
Plan annual IT budgets, control approved budgets, reporting expenditures
Manage internal/external audits PCI-DSS, ISO27001, ISO9001, SOC-2
Report IT operational performance, identify, implement, monitor mitigating actions
Manage external service providers to contractual agreements
Understand client technical solutions and provide infrastructure and architectural input
Lead Service Desk, System Support, Information Security, Development departments globally to the company's Core Values
Be the subject matter expert in IT technical support and management, and oversee resolution of any major system challenges and issues experienced; as well as optimisation of system and platform performance


Requirements


8-10 years in a fast-paced technology
5 years leading
Respected as a leader and a technologist
Evidence of innovative thinking and experience of thinking outside the box and problem
Evidence where this individual took challenges head-on and played a key role in leading
Passionate about technology and will automatically see problems as
Desired Skills and Experience
BPO

Quick response

Required Knowledge

• K0001   Knowledge of computer networking concepts and protocols, and network security methodologies.
• K0004   Knowledge of cybersecurity and privacy principles.
• K0005   Knowledge of cyber threats an`d vulnerabilities.
• K0008   Knowledge of applicable business processes and operations of customer organizations.
• K0043   Knowledge of industry-standard and organizationally accepted analysis principles and methods.
• K0061   Knowledge of how traffic flows across the network (e.g., Transmission Control Protocol [TCP] and Internet Protocol [IP], Open System Interconnection Model [OSI], Information Technology Infrastructure Library, current version [ITIL]).
• K0087   Knowledge of system software and organizational design standards, policies, and authorized approaches (e.g., International Organization for Standardization [ISO] guidelines) relating to system design.
• K0199   Knowledge of security architecture concepts and enterprise architecture reference models (e.g., Zachman, Federal Enterprise Architecture [FEA]).
• K0261   Knowledge of Payment Card Industry (PCI) data security standards.

Required Skills

• S0018   Skill in creating policies that reflect system security objectives.
• S0027   Skill in determining how a security system should work (including its resilience and dependability capabilities) and how changes in conditions, operations, or the environment will affect these outcomes.

Required Abilities

• A0161  Ability to integrate information security requirements into the acquisition process; using applicable baseline security controls as one of the sources for security requirements; ensuring a robust software quality control process; and establishing multiple sources (e.g., delivery routes, for critical system elements).