Job Description

About the job
The Application Security Engineer is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.

They will develop, coordinate and executes policies, methods and procedures, and supervises personnel; when assigned as an expert, performs work requiring a very high level of technical knowledge of a specific area or ability to integrate at a high level the knowledge of several areas, manages and provides technical leadership of projects involving large-scale, complex and highly analytical tasks. Positions at this level are distinguished from Senior Engineers, in that the latter performs more specific and small-scale, though complex, analytical tasks. Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives, and in applying concepts, plans and strategies which may deviate from traditional methods and practices. Serves as a lead technical contact and systems integrator for large complex deployments, with a focus on securing vulnerabilities and reducing risk of system and/or asset compromises.

Requirements

Key Roles and Responsibilities:

Ensure that assigned infrastructure at the client site is configured, installed, tested and operational

Perform necessary checks, apply monitoring tools and respond to alerts

Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail

Assist in analyzing, assigning and escalating support calls

Investigate third line support calls assigned and identify the root cause of incidents and problems

Report and escalate issues to 3rd party vendors if necessary
Provide onsite technical support to clients and provide field engineering services to clients
Expected to take ownership of relevant technologies according to domain or specialization.

Conduct monthly random review of incidents and service requests, analyze, and recommend improvement in quality

Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT

Proactively identify opportunities for work optimization including opportunities for automation

Knowledge, Skills and Attributes:

Ability to communicate and work across different cultures and social groups
Ability to plans activities and projects well in advance, and considers possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Strong documentation and report writing

Ability to use reporting to trend and provide insight to risks
Ability to work collaboratively as one team across different business areas

Solid understanding of networking and networks

Good understanding and appreciation of technical design and business principles

Demonstrates project management and administration ability

Good project skills which are demonstrated in the execution of installations and other assignments

Demonstrate customer engagement skills

Demonstrate relevant domain specialist knowledge
Good verbal communication skills
Client focused and display a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members
Good understanding of project management principles
Be proficient in the implementation, configuration of the products in the security GTM.

Academic Qualifications

Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Certified in the following technologies
Security +
Higher certifications in the flowing key vendors…
Fortinet (NSE 5 – 7)
Networking certifications

Advantageous Certifications

Up to date and relevant ITIL certification
Industry certifications (CISM, CISSP etc.)
Cisco Certified Internetwork Expert - Routing and Switching (CCIE)
Cisco Certified Network Professional - Wireless (CCNP)
Cisco Certified Internetwork Expert - Security (CCIE-S)
Palo Alto technologies (PCNSA)
Fortinet technology certifications
Cisco (CCNP)
Palo Alto (PCNSE)

Required Experience

Solid years of work experience
Solid experience required in in Engineering function within a medium to large ICT organization
Solid experience of Managed Services
Excellent working knowledge of ITIL processes
Excellent experience working with vendors and/or 3rd parties

Benefits

Perks

We value our employees at Dimension Data and have designed our business benefits to help promote employee satisfaction and overall wellbeing in the workplace. The wellbeing of our employees is important to us and thats why we offer a range of lifestyle and wellbeing benefits which includes flexibility in the workplace, wellness activities and initiatives, an Employee Assistance Programme and other great lifestyle benefits to keep you engaged and help you thrive at Dimension Data.

Quick response

Required Knowledge

• K0001   Knowledge of computer networking concepts and protocols, and network security methodologies.
• K0004   Knowledge of cybersecurity and privacy principles.
• K0005   Knowledge of cyber threats an`d vulnerabilities.
• K0033   Knowledge of host/network access control mechanisms (e.g., access control list, capabilities lists).
• K0042   Knowledge of incident response and handling methodologies.
• K0044   Knowledge of cybersecurity and privacy principles and organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).
• K0061   Knowledge of how traffic flows across the network (e.g., Transmission Control Protocol [TCP] and Internet Protocol [IP], Open System Interconnection Model [OSI], Information Technology Infrastructure Library, current version [ITIL]).
• K0157   Knowledge of cyber defense and information security policies, procedures, and regulations.
• K0179   Knowledge of network security architecture concepts including topology, protocols, components, and principles (e.g., application of defense-in-depth).
• K0205   Knowledge of basic system, network, and OS hardening techniques.
• K0324   Knowledge of Intrusion Detection System (IDS)/Intrusion Prevention System (IPS) tools and applications.
• K0332   Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.

Required Skills

• S0007   Skill in applying host/network access controls (e.g., access control list).
• S0077   Skill in securing network communications.
• S0079   Skill in protecting a network against malware. (e.g., NIPS, anti-malware, restrict/prevent external devices, spam filters).
• S0367   Skill to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).

Required Abilities

• A0123  Ability to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).