Job Description

Job Title: Senior Cyber Security Service Specialist

Location: Preston or Farnborough –We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: Circa £60,000 Depending on skills and experience

What You’ll Be Doing

Services are delivered to agreed performance measures in conjunction with the product / control procedure owner(s)
Ensure Customer Satisfaction targets are achieved in conjunction with the product / control procedure owner(s)
Continual service improvement opportunities are identified and managed
Management and delivery of the following service components

Essential

Your skills and experiences:

Service experience rather than Cyber Security
Experience of Supplier Management, Performance Management
Background of stakeholder management and CI

Benefits

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Cyber Security Service Team

The team works alongside cyber security technical and assurance specialists to facilitate the delivery of an outcome focused and repeatable cyber service.This includes managing external partners and supplier relationships and internal management and delivery of services.A principle of continual service improvement is used to mature and enhance the cyber security capabilities through process improvement and performance management, extending also to embedding service principles into the design and implementation of new cyber security capabilities.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Job

IT

Primary Location

GB-ENG-LAN-Preston

Quick response

Required Knowledge

• K0001   Knowledge of computer networking concepts and protocols, and network security methodologies.
• K0004   Knowledge of cybersecurity and privacy principles.
• K0005   Knowledge of cyber threats an`d vulnerabilities.
• K0053   Knowledge of measures or indicators of system performance and availability.
• K0088   Knowledge of systems administration concepts.
• K0194   Knowledge of Cloud-based knowledge management technologies and concepts related to security, governance, procurement, and administration.
• K0224   Knowledge of system administration concepts for operating systems such as but not limited to Unix/Linux, IOS, Android, and Windows operating systems.
• K0237   Knowledge of industry best practices for service desk.
• K0302   Knowledge of the basic operation of computers.
• K0317   Knowledge of procedures used for documenting and querying reported incidents, problems, and events.

Required Skills

• S0039   Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
• S0142   Skill in conducting research for troubleshooting novel client-level problems.

Required Abilities

• A0025  Ability to accurately define incidents, problems, and events in the trouble ticketing system.