Job Description

Description

Would you like to join a team of physical security professionals and conduct security operations in Amazon Web Services (AWS) spaces? The AWS Security Operations Centre (SOC) is looking for a motivated individual to work as an AWS Physical SOC Analyst.

Amazon Web Services is a dynamic and rapidly growing business within Amazon.com. We provide a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. We provide organisations with building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more. The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and CloudFront. We are innovating new ways of building massively scalable distributed systems.

Key job responsibilities

WHAT DOES A PHYSICAL SOC ANALYST DO AT AMAZON?

As an AWS Physical SOC Analyst, you will employ physical security strategies and procedures in accordance with service level agreements concerning AWS security processes. You will work within the AWS SOC while responding to physical security events affecting or threatening AWS physical infrastructure, associates, operations, and assets worldwide. Daily responsibilities include physical access control administration, monitoring physical access control systems, data entry, and dispatching when necessary. You will also manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers.

The successful candidate should have a proven record of accomplishment of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment while multi-tasking. The candidate will also be able to follow SOC tasks, procedures, and utilise discretion when dealing with sensitive information. The AWS SOC is a 24/7/365 operation and shift work will be required to include nights, weekends and holidays.

We are seeking motivated team members with a willingness to learn and backgrounds in physical security and conducting operations in related areas such as security operations centres, security dispatch centres, military or law enforcement. The Physical SOC Analyst is a core element of the AWS SOC, so if you would like to be part of a bar-raising physical security team, join us!

About The Team

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Harmony

Our team also puts a high value on work-life harmony. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here.


Basic Qualifications

Associate's degree in security discipline or equivalent experience in a related field and security experience
Experience configuring and modifying access control systems (ex: Lenel, Feenics, Multi-Max, C-Cure, Honeywell, etc.)
Previous experience working within a security operations or security centre
Ability to work any shift within the 24/7 operation, including holidays and weekends and sit for prolonged periods

Preferred Qualifications

Solid experience programming/administrating Access Control Systems and CCTV
Demonstrable experience of system administrator experience in performing triage on system problems, resolving the system problems, analysing system data to prevent problems, and implementing new workstations and systems Current certification as a Lenel Certified Professional (LCP) or Lenel Certified Expert (LCE)
Previous experience working within an operations centre
Experience demonstrating high-level customer service skills
Experience configuring and modifying access control systems (ex: Lenel, Multi-Max, C-Cure, Honeywell, etc.)
Previous experience using MS Office Suite to include Word, PowerPoint, Excel, etc.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).

Quick response

Required Knowledge

• K0004   Knowledge of cybersecurity and privacy principles.
• K0049   Knowledge of information technology (IT) security principles and methods (e.g., firewalls, demilitarized zones, encryption).
• K0053   Knowledge of measures or indicators of system performance and availability.
• K0077   Knowledge of server and client operating systems.
• K0088   Knowledge of systems administration concepts.
• K0158   Knowledge of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control).
• K0167   Knowledge of system administration, network, and operating system hardening techniques.
• K0289   Knowledge of system/server diagnostic tools and fault identification techniques.
• K0332   Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.

Required Skills

• S0076   Skill in configuring and utilizing software-based computer protection tools (e.g., software firewalls, antivirus software, anti-spyware).
• S0111   Skill in interfacing with customers.
• S0143   Skill in conducting system/server planning, management, and maintenance.
• S0154   Skill in installing system and component upgrades. (i.e., servers, appliances, network devices).
• S0158   Skill in operating system administration. (e.g., account maintenance, data backups, maintain system performance, install and configure new hardware/software).

Required Abilities

• A0074  Ability to collaborate effectively with others.
• A0123  Ability to apply cybersecurity and privacy principles to organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).